System administration and configuration

Learn about the administrative tools available for configuring the system, managing notifications, automating tasks, and customizing site-wide settings.

Ability to build an organizational hierarchy to allow for employees to be put in different groups and teams

Moodle supports organizational hierarchy through cohorts, groups, and roles. Cohorts allow bulk enrollment by department or team, while groups enable segmentation within courses. Custom roles can be created to reflect organizational structure and permissions.

Ability for managers to approve training requests for their employees

Employees can request training via messages or forums, and managers can approve by enrolling them manually or through cohort assignments. Plugins or custom workflows can further streamline this process.

Janice’s comment

Admins can add themselves and supervisors as users who can accept or deny enrolment requests. If enabled, a report for each request will be sent to their emails. They can then approve or deny the requests.

Is there a regular maintenance downtime schedule

Moodle does not have a fixed maintenance downtime schedule.

Describe the support options you offer for the system. Identify hours of operation and other relevant information

Our day-to-day operations and support are provided from 9 AM to 6 PM Eastern Time on regular workdays, excluding public holidays.

This includes phone and email support. Every phone call and email incident automatically creates a tracking ticket on our end for reporting and tracking issues.

Nearly every feature in our learning management system is documented extensively, with help center/knowledge base links (represented by a “?” button) located in the bottom-right corner of each page. After the system is online, we typically work with the customer to add help center documentation to their own system before learners access the learning management system.

Is this included in the cost of the license? If not, please explain

Yes, the reporting and tracking system is included in the cost of the license. This feature is built into the courseware and Learning Management System (LMS) integration, ensuring that administrators and instructors have full access to learner performance data without incurring additional costs. The reporting tools are part of the standard offering, enabling easy access to course analytics, learner progress, and detailed insights on engagement and completion rates. No additional fees are required for these functionalities, allowing users to effectively manage and monitor the learning experience within the initial license package.

Is there a limit to the number of administrators that a customer can designate

There is a limit of 2 administrators that a customer can designate. This helps ensure effective management while maintaining control over system access and functions.